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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mommie Dearest

April 14, 2024

5  out of  5 rating by Mommie Dearest
"Jim Saxton State Farm has serviced two residences that I owned, plus auto, life, and personal property for the past 10+ years and both Nikki Tate and Chris Conley were fantastic with setting up Homeowner's insurance in Austin and Houston when I purchased those residences. Houston insurance was for the clear lake area and was additionally complicated by FEMA flood insurance requirements to maintain a mortgage and the Jim Saxton office managed the process of initially securing the FEMA policy, maintenance throughout the life of the policy when it was on the Houston house, and finally transfer to new buyers when I recently sold the property [which saved them thousands of dollars in policy fees annually]. Both Nikki and Chris were extremely responsive replying to questions and very organized with respect to timelines for both the purchase of and sale of a home, which alleviated my stress during the process greatly. Chris was very patient with all my insurance questions while selling the Houston home and offered a lot of advice and suggestions to my new buyers, who were having issues shopping for a new policy for the Houston house, which is located in a high risk flood and storm area. Overall, I have been very pleased with the Jim Saxton State Farm Austin office and am planning to keep as many of my policies with them as possible, despite my relocation to the Boston, MA area."
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osman pacheco

April 12, 2024

5  out of  5 rating by osman pacheco
"This agency is stellar!! Top notch customer service. Thank you!"
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Mindy Sherrill

April 11, 2024

5  out of  5 rating by Mindy Sherrill
"Nicole has been amazing since I switched to State Farm. She’s been so helpful with all my needs and requests. I highly recommend her if you’re looking for a responsive and friendly agent."
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Ryan Chan

April 5, 2024

5  out of  5 rating by Ryan Chan
"Good communication and easy to work with. When I had to file a claim, they were fair and fast with the payout."
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Maria Rogers

March 27, 2024

5  out of  5 rating by Maria Rogers
"Jim Saxton has been our insurance agent for over 25+ years so goes without saying but still I will say he and Nikki Tate have taken very, very good care of us over the years."
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Forrest Mullineaux

March 19, 2024

5  out of  5 rating by Forrest Mullineaux
"Our family has worked with the Saxton team for a long time, now, and we couldn’t be more happy with the level of service they provide. The team is extremely knowledgeable, kind, patient and swift to address action items. Uniquely, they really go out of their way to know their customer and operate in a manner that is conducive to the case by case situations they are presented with as accounts. In our case, my Mother has memory troubles and the team has absolutely responded to that by coordinating more than is necessary on their end to satisfy the requirements of their responsibility to the account. In kind, they always reach out to me, despite me not being the account holder, to make sure I am aware of anything that is happening/needed. We are very lucky to have the Saxton team in our corner and highly recommend them to anyone!"
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Theresa Hovis

March 19, 2024

5  out of  5 rating by Theresa Hovis
"Beyond impressed with Nikki Tate and the quality of service! As we transitioned my mom to a new living situation, Nikki was there to guide and help us. She replied to my emails within minutes and was always thorough and professional. She solved a problem for us and we are very pleased. Thank you, Nikki!"
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Editorgal Wood

March 15, 2024

5  out of  5 rating by Editorgal Wood
"Jim Saxton has been our agent since Richard Binder retired; I don’t remember how many years that’s been! We’ve been State Farm clients for 45 years. The team at Jim’s office have provided excellent service, great recommendations, and work tirelessly to get us the coverage we need at competitive rates. We work most often with Suzy and Chris; they respond quickly to any inquiry and let us know our options. We have auto, home, and life insurance with them. We continue to be pleased with our coverages AND their service. We have heard others complain about State Farm and we’re firmly convinced that our agents are the best because we have never had any issue with any claim. Carrie & Phillip"
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Naveenkumar Govindaraj

March 8, 2024

5  out of  5 rating by Naveenkumar Govindaraj
"Awesome experience and it was very quick."
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Janusz Sakowicz

March 5, 2024

5  out of  5 rating by Janusz Sakowicz
"I’ve been using Jim’s Saxton office for over 10 years now and they’ve been super quick and very helpful with anything I’ve ever asked them to help out with. Also, after few years of using their services, they gave me great discounts on rates that non of their competition can touch! I highly recommend them for those of you looking for new insurance agent!"
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Kem Yeary

March 2, 2024

5  out of  5 rating by Kem Yeary
"Nikki Tate and the team are knowledgable, reliable, efficient and always go above and beyond. They truly care and it reflects in the service that they provide. I appreciate and trust this team."
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David Judson

February 22, 2024

5  out of  5 rating by David Judson
"Nikki Tate has been an incredible ally navigating the insurance marketplace. And a claim a few years ago was handled with speed, grace, and empathy. Five stars."
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Paul Misko

February 13, 2024

5  out of  5 rating by Paul Misko
"Best insurance office I have ever dealt with. Always friendly, timely and very helpful. Will miss them!"
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February 6, 2024

5  out of  5 rating by ED LIVINGSTON
"Great service from all of the staff. They always make you feel comfortable and appreciate as a customer..."
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Christine Mindieta

February 1, 2024

5  out of  5 rating by Christine Mindieta
"My family has been a loyal customer for 30+ years! Jim Saxton's office has ALWAYS been helpful and friendly! Great customer service and they know their business!"
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Mike Sturtevant

January 31, 2024

5  out of  5 rating by Mike Sturtevant
"We have been with State Farm for over 40 years and wanted to find a new agent after relocating to Austin. We purchased a new vehicle and Nikki Tate helped us out tremendously. The whole process went well with no problems."
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Carrie Laymon

January 30, 2024

5  out of  5 rating by Carrie Laymon
"Nikki Tate provided us with excellent, professional service and saved us a lot of money on our home and auto policies. She quickly put together quotes that have given us nearly twice as much coverage and options for less money over the policies we had with our previous insurance company. The Jim Saxton III agency has been readily available and very responsive to our needs. We are pleased at our choice to work with them and Nikki."
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Mary Jane Carlett

January 25, 2024

5  out of  5 rating by Mary Jane Carlett
"I've had a great experience with the Jim Saxton State Farm agency, and especially agent Nicole Caridi, who worked hard to get me a prompt quote for coverage on my small office building! I am very pleased with the service and the competitive premium."
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Douglas Shepard

January 25, 2024

5  out of  5 rating by Douglas Shepard
"Great customer service"
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Andy Loomis

January 24, 2024

5  out of  5 rating by Andy Loomis
"Very rapid, thorough response after major hailstorm. Received checks very quickly."
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Mary Manor

January 20, 2024

4  out of  5 rating by Mary Manor
"I have been personally involved with Jim Saxton's office since my mom passed away in 2016. Anytime I had an issue, they successfully guided me in the right direction for the best outcome. I recommend this office for your insurance needs."
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Brian Colon

January 18, 2024

5  out of  5 rating by Brian Colon
"Awesome to work with. Always responsive. And willing to assist"
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Nalina Baratz

January 16, 2024

5  out of  5 rating by Nalina Baratz
"Chris and his team have been attentive and helpful whenever needed! They're also just a pleasure to work with! Thanks team!"
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Amy Whittington

January 15, 2024

5  out of  5 rating by Amy Whittington
"We had an excellent experience with Account Manager, Nikki Tate, who helped us bundle our insurance and add umbrella coverage we needed and did not currently have. She walked us through every option and was unfailingly professional, helpful, and extremely knowledgeable. She worked very quickly to finalize our new policy. We are so grateful for her fantastic work for us!"
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January 11, 2024

5  out of  5 rating by Maya
"Yasmin has been very helpful with assisting me in my renters insurance policy the last two years"