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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Alisha Dumas

November 27, 2023

5  out of  5 rating by Alisha Dumas
"5 STARS! Love this office and their attention to detail!"

Charlotte Bell

November 15, 2023

5  out of  5 rating by Charlotte Bell
"Jim Saxton has been our agent for years. His staff responds immediately to requests"

Mary Stauffer

November 13, 2023

5  out of  5 rating by Mary Stauffer
"Jim's staff is always available to help me with claims, answer questions.etc. I rely on them completely to take care of my needs."

jessica western

November 10, 2023

5  out of  5 rating by jessica western
"Elizabeth was very knowledgeable and took care of my request quickly. Look forward to being part of their team!"

wolf sittler

November 10, 2023

5  out of  5 rating by wolf sittler
"Today I simply needed a copy of my car insurance card. Lightning fast response. Another reason why we stick with Jim Saxton........dependable and timely!"

Callan Christman

November 3, 2023

5  out of  5 rating by Callan Christman
"Liz went above and beyond to assist me with my car insurance. She was proactive, helpful, and communicative throughout the entire process. Can’t recommend enough."

Roosevelt Easley

November 2, 2023

5  out of  5 rating by Roosevelt Easley
"I have been with State Farm for 40 years. Since being with State Farm, I have been more than satisfied with their company. They have worked with me on my insurance needs and have kept me up- to-date on any changes in policy. I couldn't think of any other insurance agency that could have provided me with the assistance that I have received from State Farm. I am very proud of their coverage they have provided for my insurance needs on my home as well as my autos. Keep up the good work State Farm."

Feroz Osmani

October 22, 2023

5  out of  5 rating by Feroz Osmani
"I worked with Nikki to help transfer services after moving to Austin. They have been nothing but amazing, making the process smooth and very fast. Nikki has been responsive, and quick to make requested adjustments to my policy. Definitely would recommend."

Sjoerd Brink

October 11, 2023

5  out of  5 rating by Sjoerd Brink
"I have been with Jim Saxton from the beginning. Jim and Suzy are always available for answers to questions. Amazingly, responsive.. But they are most helpful when it is time for a claim. They actually have the mindset that they are representing me the policy holder. That is a great feeling. I trust them with Home, Live, multiple cars and umbrella. Feel protected."

Wes Hopkins

October 9, 2023

5  out of  5 rating by Wes Hopkins
"I moved to Austin two years ago and randomly reached out to a local State Fram branch when I arrived. I'm very glad that it was Jim Saxon's branch I chose. Nikki in-particular has been incredible to work with. She has managed my account seamlessly, guided me through a claim following a small accident, and even helped me transfer my account to a Virginia branch following another move. Really appreciate having her as a resource these past 2 years!"

nancy Miller

October 9, 2023

5  out of  5 rating by nancy Miller
"Insurance knowledge is not my forte. Chris, a customer representative, has gone that extra mile for me—explaining what my coverage is for both my home and car and what my options are. He is thoughtful, knowledgeable, and totally professional. Kudos to Jim Saxton’s agency."

Mike Hardesty

October 6, 2023

5  out of  5 rating by Mike Hardesty
"The folks at Jim Saxton State Farm have been awesome. I have worked with Liz on helping arrange auto insurance for my daughter and more recently setting up homeowners insurance. Liz has been thorough and helpful throughout the process. 10 Stars!"

Alma Celis

October 5, 2023

5  out of  5 rating by Alma Celis
"Elizabeth was such a great help when I was searching for quotes. She was so friendly, helpful, and accessible."

Diane Beckham

October 4, 2023

5  out of  5 rating by Diane Beckham
"For the many years we have worked with the Jim Saxton agency, we have been thrilled with their service. Every transaction goes smoothly, their advice has been spot-on, and they make us feel valued as customers every time we interact. A business that makes you feel like long-time friends is rare these days -- Suzy and Jim and their wonderful staff do exactly that."

Min Heying

September 29, 2023

5  out of  5 rating by Min Heying
"My husband has been an avid fan of Jim Saxton branch and in particular with working with Nikki for all his insurance needs. Before we were married, I decided to move all my insurance over toward State Farm and work with Nikki....and she seriously has been so helpful! She walked me through all my different options to get me the best possible coverage at the best possible rate and I felt really well taken care of. When we got married she figured out ways to combine our different insurances to help save costs. Very Impressed and Highly recommended working with Nikki at the Jim Saxton Branch!"

Marco M

September 25, 2023

5  out of  5 rating by Marco M
"I highly recommend speaking to Nicole Caridi about your insurance needs. She is always helpful and very knowledgeable."

Kim Alexander

September 22, 2023

5  out of  5 rating by Kim Alexander
"State Farm Austin Jim saxtons office has been very responsive to my needs. Nikki Tate is always available to listen and help solve any problems I have"

Elie Seidman

September 20, 2023

5  out of  5 rating by Elie Seidman
"speedy and helpful responses. highly recommend."

Austin Howard

September 14, 2023

5  out of  5 rating by Austin Howard
"This office has been an incredible help with my renters insurance since I’ve moved here to Austin! Always quick to respond and go above and beyond with service."


September 12, 2023

5  out of  5 rating by RYAN OTTOBONI
"This office keeps me coming back. Nikki is really incredible to work with. I have been with this office since 2019, and even when I consider changing, every interaction with Jim's Team is a positive one. They do go above-and-beyond, and have consistently been one of the most enjoyable businesses that I interact with."

Jane Tyson

September 11, 2023

5  out of  5 rating by Jane Tyson
"Chris Conley is absolutely outstanding. Really responsive and a pleasure to work with. I highly recommend him. He is second to none in professionalism and knowledge and clearly only wants the best for his clients."

Ansel Wang

September 6, 2023

5  out of  5 rating by Ansel Wang
"Got renters insurance with this site. Despite being a pretty low dollar customer for them (or so I suspect), they still take care of me as a customer. Nathan Royall is incredibly punctual and always willing to help. Great service."

Renzo Hayashi

September 2, 2023

5  out of  5 rating by Renzo Hayashi
"The staff here are always very attentive, friendly, courteous, and take the time to explain things and get you what you need. I'd definitely recommend Jim Saxton and his group."

Nicolas Correa

August 31, 2023

5  out of  5 rating by Nicolas Correa
"Jim, Nathan and the whole team have been providing me with 5 star service for the last 3 years, I have not a single compliant they make every process as easy as can be. I added on motorcycle insurance to my coverage plan and was blown away by how easy they made the process."

Angela Compos

August 29, 2023

5  out of  5 rating by Angela Compos
"I have had State Farm for several years now and Nikki/Yasmin are absolutely great. Thank you for everything you do!"